FAQ

The available dolls section shows the dolls currently offered for sale. Past dolls are examples of my previous work and are no longer available.

If a particular expression or style catches your eye, you’re welcome to ask me about it.

Each doll’s listing will say exactly what is included. Generally, dolls come dressed and wrapped, with a magnetic dummy, outfit, sleepsuit and nappies. Sometimes there’s a toy or blanket too.

Check the individual listing for that doll’s box-opening details and any accompanying paperwork. If you’d like to check anything before buying, ask me.

Check the accessory’s listing for its size, fitting and intended use. Magnetic dummies depend on your doll’s mouth shape and magnet arrangement, so they aren’t a universal fit.

If you’re unsure, tell me which doll you have and which accessory you’re considering. I can help you check before you order. The dummies and sealed formula bottles sold here are doll accessories, not feeding products for babies.

They serve different purposes. Choose a scent spray for fragrance, or mohair conditioner for the rooted hair it is intended to care for. A fragrance product is not a substitute for conditioner.

Follow the directions on the specific product, including where it can be used. Don’t assume that a spray can be applied directly to a doll or used on every hair type. Browse scents and mohair care.

Start with the care guides for help with cleaning, hair, clothing, storage and display. The right method depends on your doll’s materials, so follow any care instructions supplied by its artist too.

If you’re unsure what your doll is made from or which product to use, ask before trying a new treatment.

For general questions about reborn dolls, such as materials, certificates and hair types, see the collector FAQ.

UK delivery is free on orders of £30 or more after discounts. Below that amount, you can choose from the paid delivery options shown at checkout.

Orders are dispatched within three working days, and a confirmation email is sent after dispatch. Dispatch time is separate from the delivery journey. Read the delivery terms for service details.

Please contact me with your order number and the item you want to return. I’ll confirm the return instructions and address.

The returns and refunds policy explains cancellation periods, return postage and what happens if an item is faulty or not as described. It also covers custom and personalised dolls.

Contact me or email hello@moonandmilkdolls.co.uk. Messages come to me, Aya.

For an existing order, include your order number if you have it and a few details about what you need help with. For a product question, tell me which item you’re looking at. I’ll reply by email.